Refund policy

At Loomnari, we want you to feel confident when shopping for curtains, drapes, blinds, shades, valances, kitchen curtains, and window treatments.

If something is wrong with your order, we are here to help.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, the item must be:

Items that have been used, washed, installed, altered, damaged, or handled in a way that affects resale condition may not be eligible for return.

To start a return, contact us at:

Please include:

Our support team will review your request and provide return instructions if your item is eligible.

Please do not send items back without contacting us first.

Return Reason	Who Pays Return Shipping
Damaged item	Loomnari covers return shipping or provides another resolution
Defective item	Loomnari covers return shipping or provides another resolution
Incorrect item received	Loomnari covers return shipping or provides another resolution
Change of mind	Customer is responsible
Ordered wrong size, color, or style	Customer is responsible
Item does not match room decor preference	Customer is responsible
Customer measured incorrectly	Customer is responsible

Original shipping fees are non-refundable unless the return is due to our error.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Please include clear photos of:

Once reviewed, we may offer a replacement, refund, or other resolution depending on the issue.

The following items may not be eligible for return:

Before ordering curtains, blinds, shades, or valances, please review all product details carefully.

For curtains and drapes, check whether the listed size is per panel or total set width.

For blinds and shades, confirm the correct window measurements, mount type, width, height, and installation requirements before purchase.

Loomnari is not responsible for returns caused by incorrect customer measurements, wrong size selection, or incorrect mount choice.

Once your return is received and inspected, we will notify you whether the refund is approved.

Refund Status	Timeline
Return received	Inspection usually takes 2–5 business days
Refund approved	Processed within 5–10 business days
Bank/card processing	May take additional time depending on payment provider